What term describes the processes involved in managing patient accounts and follow-up actions?

The term that best describes the processes involved in managing patient accounts and follow-up actions is collections. This includes various activities such as tracking outstanding payments, sending reminders to patients for overdue accounts, negotiating payment plans, and coordinating with insurance companies for reimbursements. Collections is a critical function in the healthcare revenue cycle, ensuring that the healthcare provider receives the payments owed for services rendered.

Billing, while closely related, primarily focuses on the initial invoicing and the generation of billing statements. Account management is a broader term that encompasses overall oversight of patient accounts but does not specifically capture the follow-up actions essential to collecting amounts due. Revenues refer to the income generated from services but do not detail the actions taken to manage and secure those funds. Therefore, collections precisely captures the processes related to follow-up actions on patient accounts.