Which action is defined as managing follow-ups on patient accounts?

The action of managing follow-ups on patient accounts is accurately defined by the term "Collections." This process involves pursuing outstanding payments and ensuring that billing procedures are followed to receive payment for services rendered. It typically includes contacting patients, reviewing account statuses, and implementing strategies to recover overdue payments while maintaining compliance with relevant regulations.

Collections are essential in the healthcare billing cycle, as they help manage the revenue flow, ultimately ensuring that healthcare providers are compensated for their services. Effective collection practices can lead to improved cash flow for medical practices and help reduce the amount of bad debt incurred.

The other terms do not pertain specifically to the management of patient accounts for payment follow-ups. While confidence building might relate to improving patient relationships or staff morale, training focuses on developing skills and knowledge for staff, and assessment generally pertains to evaluating performance or conditions rather than specifically managing financial collections.